Job Responsibilities

• Led, configured, and customized the Atlassian tools, including Jira, JSM, Confluence, Opsgenie, and related plugins, to align with organizational requirements.
• Collaborate with cross-functional teams to gather and scope project requirements.
• Design and implement custom workflows, fields, screens, and automation to optimize processes and support business needs.
• Build and maintain documentation, guidelines, and standard methodologies for the Atlassian tools and related processes.
• Maintain Atlassian environment to best practice standards around security groups, permissions, schema configurations, and backups.
• Create dashboards based on business requirements, troubleshoot Atlassian-related issues, and generate reports to provide tool usage and performance insights.

Qualifications

• 4+ years of experience as an Atlassian Administrator or in a similar role, with hands-on experience in configuring and customizing.
• Hands-on experience with Atlassian plugins, add-ons, and integrations (e.g., Jira Service Management, Jira Software).
• Strong understanding of SDLC (Software Development Lifecycle) processes and Agile methodologies.
• Proven understanding of IT service management concepts and standard processes.
• Proficiency in scripting languages (e.g., Groovy, Python) for automating Atlassian tasks and customizations
• Time management skills to balance ongoing administrative tasks with project-based work.
• Experience working in scrum or agile teams.

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